Privacy and Coockie Policy

The privacy policy of the luna-terra-resort.com website protects the privacy of visitors to this website. We collect only the necessary, basic information about customers / users that is necessary to meet our obligations. We inform our customers about the way we collect data and regularly give users the opportunity to choose how to use their data. All user information is strictly confidential and only available if this information is necessary for your villa reservation. All property managers and owners are responsible for respecting the principle of privacy.

Data processing

When you visit this website, make a reservation or ask us a question, we may ask you to send, among other things, your name, email address, telephone number and payment details. This data will be used for the following purposes:

• to provide our services;

• to process your reservation (and for this purpose you communicate directly with us);

• to provide information about our real estate and services related to your stay;

• to answer any questions you may have

• to write a review of your stay on applicable websites;

• for if you subscribe to our newsletter;

• for processing if you cancel the reservation and you need to return the amount paid;

• to pay the amount of the reservation by bank transfer;

All data, including, but not limited to, your personal and booking information will be processed by our data processing manager. Unless otherwise stated here, your personal information will not be made available to third parties.

Your rights

You have the right at any time to review the data recorded by luna-terra-resort.com regarding you. If (part of) this information is incorrect, you may request that this information be adjusted, supplemented, removed or reviewed. Send the request to: info@luna-terra-resort.com or by regular mail: Iskop d.o.o., Dajčići 108, 52404 Sveti Petar u Šumi.

About this cookie policy

This Cookie Policy explains what cookies are and how we use them, the types of cookies we use, ie the information we collect using cookies and how this information is used, and how to control cookie settings. For more information on how we use, store and store your personal information, see our Privacy Policy.

You can change or withdraw your consent from the Cookie Statement on our website at any time. Learn more about who we are, how you can contact us and how we process personal information in our Privacy Policy.

Your consent applies to the following domain: luna-terra-resort.com Cookies are small text files that are used to store small pieces of information. They are stored on your device when the web page is loaded into your browser. These cookies help us make the website work properly, make it safer, provide a better user experience and understand how the website works and analyze what it does and where it needs to be improved.

What are cookies ?

Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.

How do we use cookies ?

Like most online services, our website uses first and third party cookies for several purposes. First-party cookies are generally necessary for the proper functioning of the website and do not collect your personal information.

The third-party cookies used on our website are mainly used to understand the operation of the website, your interactions with our website, the protection of our services, the provision of ads relevant to you and the acceleration of your future interaction with our website.

What types of cookies do we use ?

Required: Some cookies are necessary in order for you to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log in to your account and make your reservation in a secure manner.

Statistics: These cookies store information such as the number of website visitors, the number of unique visitors, which website pages are visited, the source of visits, etc. This data helps us understand and analyze how well a website works and where it needs to be improved.

Marketing: Our website displays advertisements. These cookies are used to personalize the ads we show you to make them meaningful to you. These cookies also help us track the effectiveness of these ad campaigns.

The information stored in these cookies may also be used by third-party ad providers to show you ads on other web pages in the browser.

Functional: These are cookies that help certain irrelevant functions on our website. These features include embedding content such as videos or sharing website content on social media platforms.

Settings: These cookies help us store your preferences and browsing settings, such as language settings, for a better and more efficient experience on future visits. website.

How can I control the cookie preferences ?

If you decide to change your settings later during the browsing session, you can click the “Privacy and Cookies Policy” tab on your screen. This will again display a consent notification that allows you to change your settings or withdraw your consent completely.

In addition, different browsers provide different methods for blocking and deleting cookies used by websites. You can change your browser settings to block / delete cookies. To learn more about how to manage and delete cookies, visit wikipedia.org, www.allaboutcookies.org.

Version: December 2021, last modified 15.12.2021.